An agentic AI-powered attack that hit the Dutch Institute for Vulnerability Disclosure (DIVD) on September 21 exploited two zero-day vulnerabilities in Zammad, an open-source helpdesk and customer support ticketing system. “Used together, [the two flaws] allowed the attackers to hijack sessions, run code remotely and escalate privileges from the Zammad user to root, in seconds, due to the agentic part of this hack.

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